X
Main Features:
【Fast printing and ultra accurcy】
Alkaid is a LCD light curing 3D printer. It has a 6.08 inch monochrome HD LCD with printing accuracy of 0.051mm, and only takes 1.5 seconds per layer exposure to cure resin, which could significantly enhance your printing efficiency.
【Ergonomics design and easy operation】
Alkaid uses 3.5-inch touch screen, ergonomics design with a large tilt Angle is brought to users. You can operate the machine more comfortably.
【Multi language options】
Alkaid supports 12 kinds of languages so makes customers all over the world could use the machine more conveniently without barries, supports of English, Japanese, Dutch, Korean, French, German, Russian, Italian, Spanish, Turkish, Portuguese and Chinese.
【Sturdy build quality】
CNC machined build plate has a much stronger adherence during printing and enables consistent printing success. The linear guide rail with high rigidity, high load, automatic self-aligning and absorption of assembly error for its Z axis, effectively improve the overall printing quality of the printer.
【Warranty and Service】
We provide a 1-year warranty on the whole printer and 6-month warranty for the 2K LCD (FEP film is excluded). 24 hour shipped out and 7 days delivery. Technical support within 24 hours replying.
Printing Parameter | |
Printing Technology | LCD Light Curing Surface Forming Technology |
Printing Size | 82X130X190 mm |
XY Resolution | 0.051 mm |
LCD Size | 6.08 inch |
LCD Resolution | 2560X1620 Pixels |
Z-axis Precision | 0.001 mm |
Layer Thickness | 0.01~0.2 mm |
Printing Speed | 30 mm/h |
UV Lamp Rated Power | 45 W |
Resin | 405 nm Wavelength Ultraviolet Resin |
Slicer Software | CHITUBOX |
File Type | .CTB |
Working Environment Temperature | 10 ℃~35 ℃ |
Working Environment Humidity | 30%~70% |
Electrical Parameter | |
Power Adapter | Input: 100V~240V, 50/60Hz, Output: 12V/5A |
Connectivity | USB |
Touch Screen | 3.5 -Inch Full-color Touch Screen |
LCD Screen Resolution | 2K Forming Screen |
Mechanical Parameter | |
Printer Size | 286(L)*226(W)*372(H) mm |
Package Size | 353(L)*293(W)*464(H) mm |
Net Weight | 4.2 kg |
Gross Weight | 5.8 kg |
TOP
Hola_br_Tengo un problema con la impresora Alkaid de resina recientemente adquirida._br_No me reconoce los formatos de archivo , me aparece el mensaje: “Memory error code M-400 please try to Replug the usb disk and continue printing”_br_He formateado la unidad usb varias veces, tanto en formato Fat32 como NFTS, por si pudiera ser el problema, pero sigue igual._br_Si le doy al botón de continuar, la maquina hace un ruido extraño (vibración) pero no se mueve ni pasa del 1% del avance de impresión._br_He guardado los archivos en formato: ChituBox, ctp, stl y objt, sin que diera resultado._br_Chitubox está configurado con la recomendación del fabricante Geeetec que sale en el usb que viene con la maquina._br_No encuentro en internet solución al problema. _br_¿Cual puede ser el problema?_br__br_Hello_br_I have a problem with my recently purchased Alkaid resin printer._br_It does not recognize the file formats, I get the message: “Memory error code M-400 please try to Replug the USB disk and continue printing”_br_I have formatted the USB drive several times, both in Fat32 and NFTS format, in case it could be the problem, but it remains the same._br_If I press the continue button, the machine makes a strange noise (vibration) but does not move or go over 1% of the printing progress._br_I have saved the files in the formats: ChituBox, ctp, stl and objt, without any result._br_Chitubox is configured with the recommendation of the manufacturer Geeetec that appears on the USB that comes with the machine._br_I cannot find a solution to the problem on the internet. _br_What could be the problem?_br_
Hi Enrique, Regarding the issue with the machine technology printing, you can contact our technical support via email at support@geeetech.com or create a ticket on our official website. To help us resolve your problem more efficiently, please attach some pictures of the product to illustrate the issues you are facing. Thank you for your cooperation, and I hope you have a great day!
Hola, desde donde envían a España? Cuanto podria tardar en recibir la maquina? Gracias
Hi Miguel, Please send me your tracking number, and I will update you with the logistics information. You can contact me at this email: myorder@geeetech.com. Thank you, and have a nice day.
Salve faccio la tracciatura è sempre in Germania come mai?
Hi Stefano, This is your tracking number: CI202201439DE and logistic website: https://t.17track.net/zh-cn#nums=CI202201439DE, the logisticinfo show that your parcel have been signed it successfully, thanks for your order, have a nice day.
I replaced the fep as per instructions. but I have some leaks._br__br_
Hi Stefano, you can contact our technical support mailbox :support@geeetech.com or create a ticket on our official website. In order to solve your problem more efficiently , Please attach some pictures of the product to illustrate the issues , thanks for your cooperation, hope you have a good day .
Je n'ai jamais reçu le colis je veux faire une réclamation vous êtes responsable de la marchandise tant qu'elle n'est pas dans mes mains vous l'avez soit disant livrée mais vous mentez. Contactez moi à l'adresse mail julienrenou1999@gmail.com ou bien je porterai plainte contre vous.
Hello, Please rest assured that we will verify the delivery status of the package with the logistics as soon as possible, and notify you of the result as soon as possible.
Good afternoon, I have a GEEETECH ALKAID printer, and during the Printer Forming cleaning, it fell on the glass, causing it to break. I have tried to buy the glass, but I can't find it on your website. Could you please let me know where I can buy the glass for your printer? Thank you.
Hi is the printer screen or light cover are broken ? you can send the pictures of break glass to me,you can contact me by mailbox:myorder@geeetech.com, thanks a lot.
Amazing... This printer is brilliant so easy to set up and use.
Hello, Thanks for your support and recognize , welcome back again ,hope you have a good day .
While cleaning a resin spill I also managed to scrape parts of that UV filter on the screen, so some parts of the screen are always blasting exposure full force. Is my only solution to fully replace the screen?
Dear customer , If it can be used normally, it is not recommended to replace it , if you have any questions you can contact me any time , hope you have a good day .
Hi ! I am waiting for my order. 17track says I have to go pick it up (because they could find me home), but they don't say where to pick it up... My local postal service in opposite says it will be soon at the pickup center. So... available at pickup or not ? And what is the pickup address ? It is really confusing.
Hello , Do you recerive your packages ? if you have any problems you can contact me malbox :myorder@geeetech .com ,thanks a lot .
Hello I would like to order some FEP bases to replace the one I damaged _br_How can I go about this ? _br_I think the printer is awesome
Dear customer , This is FEP sheet product link : https://www.geeetech.com/alkaid-lcd-printer-fep-sheet-5-pcs-p-1437.html , welcome order it any time , thanks fr your consult , hope you have a good day .
You don't respond to my emails at all.
Dear customer , Please rest assured ,I have responded to your email the first time , hope you have a good day .
I wrote to you but received no reply.
Dear cusotmer , I'm so sorry for that . if you have any questions you cn contact me any time , thaks for your support , hope you have a good day .
My printer doesn't print nice at all,... I also wrote an email, but until today they have not written me a solution.
Dear customer , For printer malfunctions and other related issues,you can contact our technical supports mailbox :support@geeetech.com or create a ticket onour official website ,In order to better solve your printer problems , Please attach some pictures or video of the product to illustrate the issue , thanks for your support .
Quería saber en cuánto tiempo llega a Portugal y desde dónde envían ?
Dear customer , The European warehouse has sufficient stock at present, and can deliver the goods for you at any time. The transportation time is about one week. Thank you for your support .
Hi ! I have bought an Alkaid printer the alst year, for many reasons, I print with her only this weeks. I unconter many problems with the adesion of my resin. After many test, I have understand and saw to the problem coming to my plater. The niveling is not the same in all the platform. What is possible to do ? thank you by advance
Hi Cyrielle For the problem of machine technology printing, you can contact our technical supports mailbox :support@geeetech.com or create a ticket onour official website ,hope you have a good day .
Buon giorno o comprato la stampante prima di natale o eseguito 10 stampe e la vaschetta se distrutta…..o acquistato una nuova e lo utilizzata 1 volta ieri è la pellicola se già arricciata e i pezzi vengono deformati come posso risolvere il problema
Dear customer , Don't worry We will provide a perfect product quality assurance policy. You can send me the photos of the damaged products. you can contact our technical supports mailbox :support@geeetech.com or create a ticket on our official website I will always replace it for you
Hi I ordered this printer for my daughter 8 months ago and now only 2 strips of LEDs are working. Can't find a replacement LED panel on here. How do I go about getting a replacement panel?
Dear customer , Don't worry You can send me your tracking number, and I will send you a new one LED pannel , you can contact myorder@geeetech.com ,hope you have a good day .
Salve ho fatto un ordine di una stampante 3 d ordine 20240312203236308 quando me la spedite grazie ?
Dear customer , your order have issued to you,this is your tracking number : CM811119820DE if you ahve any problems you can contact myorder@geeetech.com mailbox ,thanks for your consult .
Salve ho pagato la stampante quando spedite grazie
Dear customer , Thank you for your support and recognition,hope you have a good day .
Received, Thank you!
Dear customer , thanks for your support , If you have any enquiries about the order, please feel free to contact us.Welcome back again, it's our great honor to serve you
Hi the sticker under the tank over the printer bed has come away can it be replaced
Dear customer, Replaceable. To better solve your problem,you can contact me mailbox: myorder@geeetech.com .hope you have a good day .
I purchased this printer attracted by the price. As soon as I got it home I tried the printer but it won't turn on. I opened a ticket to find out what to do in this case, but after 7 days they ask me to confirm closing the ticket without suggesting any solution._br_I also tried another transformer, but it still doesn't turn on._br_what else can I do?
Dear customer, The Alkaid screen does not display possible causes: The power adapter has no voltage output, the mainboard or display cable is not properly connected, or the ALKAID display is faulty 1, if the customer is convenient, you can use a multimeter to measure the power adapter, whether there is an output voltage, the voltage is about 12V 2. Open the bottom cover (6 screws), check whether the cables in the chassis are connected OK, and provide several photos or clear videos
Hi, can you estimate shipping time to Italy? Thank you
Dear customer, About 3-4 days ，thaks for your consult ,hope you have a good day .
_br_Hello, I have purchased an Alkaid printer. My screen is broken and I would like to know how I can exchange the Alkaid LCD Printer 6.08 Inch Print Screen._br__br_Thank you
Dear customer, you can purchasre it on our official website , this is purchase link :https://www.geeetech.com/alkaid-lcd-printer-608-inch-print-screen-p-1452.html, welcome purchase at any time .if you have any problems you can contact me mailbox: myorder@geeetech.com .hope you have a good day .
Porque esta impresora , como todas las impresoras de resina de nueva generacion , no dispone de un sistema para reanudar la impresión despues de un corte de electricidad? esto es un problema muy grave , si te falla la corriente despues de 10 horas imprimiendo , no es nada agradable , hay alguna solución ?
Dear customer, the issue of machine technical you can contact our technical supports mailbox : support@geeetech.com or create a ticket on our official website ,hope you have a good day .
Could you please advise what I need to get started. I have bought it as a present and want my son to be able to use it straight away _br_Many thanks
Dear customer, I will send your order info to your mailbox , please check it , if you have any problems you can contact me mailbox: myorder@geeetech.com .hope you have a good day .
bonjour y a t il un fireware pour la mettre a jours ?_br_
Dear customer, you can contact our technical supports mailbox : support@geeetech.com or create a ticket on our official website ,hope you have a good day .
Llevo esperando más de 40 días por la impresora y nadie sabe donde está. Estoy es un desastre. No lo recomiendo.
Dear cusotmer, Don't worry, I have checked the reason for the parcel loss with the logistics company, and I will inform you of the result as soon as possible
I ordered printer on the 9th nearly 3 weeks have passed. The order page says ships within 24 hrs but my order is still processing no movement at all , NO email to say it's on it's way. This needs to be rectified very soon! _br_Order NO:20231109170806397
Dear customer, Please rest assured ,I will send order info to your mailbox , please check it ,hope you have a godod day .
Hello it's been 2 weeks and i still can't see any information on the shipping or the status of my order.. please help Order Number: 20231110010726244
Dear customer, Please rest assured ,I will send order info to your mailbox , please check it ,hope you have a godod day .
Hello, the printer i ordered has been 35 days in transit now without a scan or any update on 17track, can i have some info about it? Order No. 20231003212444499
hell， I will check your order status and inform you ,if you have any paroblems please through the email myorder@geeetech.com to contact me ,thanks for your support .
LA STAMPANTE FUNZIONA BENE
hi maurizio thanks for your supporting ,welcome back again ,
Buongiorno, per l'aggiornamento del firmware basta salvare sulla chiavetta il file.binpresente nella cartella di dowload???_br_per l'aggiornamento dell'lcd basta salvare sulla chiavetta il file.bin presente nella cartella di dowload??_br_grazie
hello，You can update it with BIN card in the card，thanks for yuor supports .
Today the Alkaid arrived in best condition. Really easy to install and calibrate. Now I'm really happy and can't hardly wait for the first print result. :)
Hello, thanks for your supports.
Hello,_br_I bougth a printer on 6th of september and I don´t know nothing about it nowadays. I sent some emails to "contact us" area and they are not responding... please help. this is the order number 20230906222109341_br_Thank you._br_
Hello, You can check the logistics information through this website ：https://t.17track.net/zh-cn#nums=CU134471085DE，this is your tracking number :CU134471085DE，hope you a happy life.
All the other items shown as ordered and unpaid for seem to have been removed now
Hello, Yes, there's a time limitation for payment and all listed order would dispear within the limitation. Have a nice day! Kind Regards
Hello, whats is the original FEP thikness and where can i buy them?
Hi, The original FEP thickness is 0.15mm.And here's the product link: https://www.geeetech.com/alkaid-lcd-printer-fep-sheet-5-pcs-p-1437.html Have a good day! Kind Regards
Hello, Paypal does not work with the GEEETECH site. When I click to pay the window just goes blank.Paypal definitely works as I have used it without any problems on other sites when making purchases.I have been informed my purchases will be deleted if payment is not made within 24hours.I have tried paying again this morning but I get the same issue.
Hello, You can change other payment methods, such as Stripe or credit card payment，if you have any questions, please contact me through this mailbox：myorder@geeetech.com. thanks
Hello, _br_ I have tried paying with Paypal for 1 printer 1 washer/curing machine and 1 container of resin.It appears I have a number of printers on order now when I only wanted 1 printer.As I am unable to pay with Paypal I would like the_br_items listed as ordered deleted. Unless I can pay with Paypal which is shown as available, I do no wish to do business with this company.Thank you
Dear friend, Please don't worry about those orders, they would disapear when they come to the deadline. As for payment issues with paypal, could you try to pay it in another time or is that convenient to use other payment methods as credit card or stripe? Looking forward new cooperation with you! Thanks & Best Wishes
Hello, How update alkaid's new lcd firmware ? Thanks_br__br__br_
hallo, this is alkaid's new lcd firmware update website https://www.geeetech.com/download.html?download_id=64,if you any problem please let me know This is the official mailbox:myorder@geeetech.com
Dear customer, Software updates or technical issues related to the machine, you can contact our technical supports mailbox :support@geeetech.com or create a ticket on our official website ,hope you have a good day .
Have you managed to update it? Because it still doesn't work for me :'(
Hallo, mein Drucker ist angekommen! Die Kunststoffhaube hat beim Transport offenbar mit dem Drucker geriebenen und hat deutlich Abnutzungsspuren. Ist das sicherheitsrelevante?
Hello, the printer can be used normally, if any problems, pls send email to myorder@geeetech.com and attach the photo.
Hello i would liké ton know when m'y ordres IS gonna bé send, i order 4 days ago and i have no news
Dear customer, thanks for your order. Pls check your email box, we have sent the tracking link to you. Maybe they will be asigned to the spam fold, pls double check it.
Hello _br_I would like to order the Alkaid Printed but I'm living in France and it seems it cannot be delivered here. _br_Is it possible to proceed in another way ? _br_Thank you for your answer :)
Hello, we can send the printer to France, pls select the right country on the top of the page, or the system will alert that.
Hello,_br__br_When I placed my order, I thought it was shipping from New York. My tracking number seems to originate in Italy, but there hasn't been an update yet even though the it's been indicated that the package has been shipped. Is there an update on the status of my order?_br__br_Thank you.
Hello, please choose the FedEx logistics provider in the United States. The system shows that your package was delivered on August 3rd. If you do not receive it, please contact the after-sales personnel at myorder@geeetech.com immediately.
Thanks for the information. The 17track website wasn't automatically finding the correct courier using the tracking number provided. The package was delivered, but it was delivered to my neighbors house. I have it now. Thanks.
Hello, thanks for your message, hope you have a good day with Alkaid :)
Thank You I recieved my printer today :)
Thank you for your support to geeetech.
hmmm ordered from uk to be delivered to the uk only to get an email saying u dont deliver to my area and that ill get a refund?
Hello, because our UK warehouse is sold out, we are temporarily unable to provide delivery. Please accept your refund.
Hola, que costo tiene el envío al código postal 09000 México?
Hello, please register and fill in the address, the system will estimate the shipping cost based on the information.
Hola buenos días. Tengo problemas con la impresora. Con la primera vez que imprimí la pieza no se pegó en la cama donde debe, calibre dos veces la maquina para asegurarme que no pasará eso, en la segunda vez a la hora de imprimir se apaga, este leyendo bien el archivo y empieza a imprimir pero de repente se apaga. Quería abrir un ticket pero no sé cuál es el código de barras. Gracias
Hello, https://www.youtube.com/watch?v=mM4SfbPvYkI Please follow the video tutorial to check whether there is any problem with the operation, and then take a video of the printer failure and send it to support@geeetech.com If there are errors reported on the screen, please send them to the mailbox.
Buenas tardes, que costo tiene el envio a Colombia?
Hi, the shipping cost is about $115.
Buenos dias, al momento de visualizar el costo de la impresora en el carrito con 500ml de resina, me da un costo de "Express shipping method" de $241.22. Ese es el valor final o puede cambiar?_br_Soy de Colombia. Muchas gracias de antemano.
Hi, we can't deliver the resin because it's a liquid. If necessary, please purchase in your local area.
My printer arrived last week in the evening next day i came to set it up and it does not turn on there is no power i would like to return the printer and another one to replace it as soon as possible please at no cost to me my email is paulryder@ymail.com thankyou
Our after-sales team will contact you, please check your email.
hello, I paid for my order via paypal, I received the confirmation email but my order remains unpaid, is there a time for the order to be updated?
Hello, we have confirmed the payment and will arrange the delivery for you as soon as possible.
I checked the shipping costs to my location in NY. It said it would be $39. Why is that? Where are you guys located in the USA?
Hello. This shipping fee is wrong. Due to logistics problems, we are temporarily unable to deliver to New York.
When will it be available? Will the reduced prices still be around to that point?
Thank you for your question. We are already actively communicating with the logistics provider to solve the problem. Please send your email to myorder@geeetech.com We will contact you as soon as we have an update. Please wait.
Good afternoon. Could you tell me the shipping cost to Tenerife (Spain)? Thanks.
Please add the product to the cart, then fill in the shipping address, the system will automatically estimate the shipping cost. Thank you for your support.
Hello, could you tell me the shipping cost to France please ?_br_Thanks
Please add the product to the cart, then fill in the shipping address, the system will automatically estimate the shipping cost. Thank you for your support.
Good morning, what's the shipment cost to Argentina?
Hi, shipping is around $120.
Buenas, cuánto cobran de envío a Guatemala? Yo puse en carrito me parece a 250 dólares el envío :O
Hi, there's a shipping charge of about $120
Hola, me gustaría adquirirla, cual seria el costo para envío a Ecuador.
Hi, shipping is around $135.
hello, what is the total weight of the printer package?_br_
5.8kg
How much would cost to ship to Cuernavaca, Morelos, México?
Hi, it's about $78.
Am in UK, is printer located in UK or would be shipped in from another country
We will ship from the UK.
This doesn't appear to be true, I ordered from the UK and the printer has been shipped from Germany and is incurring import charges because of that.
Thank you for your support for our products, please send your questions and situations to myorder@geeetech.com Our after-sales staff will handle it for you.
Buenas noches se podrá enviar para Perú - Lima
It can be delivered. But there is a high shipping cost, close to $100.
Hi, My alkaid make noise when it up and down in printing in the level of the mgn I have retry it to see why there are oil but it miss some steel ball in, I have make a tiket but nobody have answer to my problem. But I love my little printer, she made great works. Thank you for helping me
Hello, our technician has responded to the tiket you created.
Hello, can I ask about, why is some of your sortiment In Germany but not the printer itself? Just curious why is shipping of Alkaid printer so high -100$ to EU. _br_
geeetech has several warehouses in the EU. Your shipping fee is displayed incorrectly. Please select the delivery address you need at the top left corner of the homepage of the official website. The system will automatically calculate the correct amount for you.
Bonjour,_br_Je viens de commander merci d’expédier ma commande au plus vite car j’ai hâte de la tester._br_Cordialement
Ok, thank you for your purchase.
It's possible to ship the printer to Brazil?
It will take one month to ship by sea, and there will be higher freight charges. Freight is estimated at $73
Bonsoir, je prends contact avec vous car j'ai acheté cette imprimante et votre résine, mais je lorsque je fais une impression la résine reste liquide._br_Pouvez vous m'indiquer les réglages pour réussir à faire une impression s'il vous plait?
Bonjour, nous vous avons envoyé la solution par e-mail. Veuillez faire attention à vérifier.
Bonjour j'ai reçu un mail, mais cependant cela concerne la notice d'utilisation.
Hello, any needs please send to myorder@geeetech.com
Bonjour,je souhaite acheter cette imprimante,mais Chitubox ne la connaît pas,quel slicer faut-il?
Alkaid utilise le logiciel de découpage Chitubox. Disponible sur https://www.chitubox.com/en/article/news/frontiers/website-launch Téléchargez le logiciel de découpage à partir de .
Bonjour l’envoie en Guadeloupe est possible ?
Merci pour votre soutien à geeetech. Nous pouvons organiser la livraison, mais vous supporterez le coût élevé de l'expédition.
Bonjours l’envoie en France est il possible ?
Oui, soyez assuré d'acheter.
Bonjour j'ai bien reçu l'alkaid mais le bac a resine la ou il y a les vis de la fixation en plastique du fep et casser en plusieurs parti et sa risque de pas tarde à fuire
Veuillez envoyer des photos des pièces endommagées à myorder@geeetech.com Notre personnel assurera le service après-vente.
Bonjour j'ai vu que vous avez du stock donc expédié la au plus vite merci
Bonjour, l'expédition a été organisée pour vous.
Merci beaucoup je la reçois demain.
Merci pour votre soutien à geeetech, bienvenue à acheter la prochaine fois !
Bonjour,_br_Je viens de commander et payer une commande._br_Le statut de la commande me signale une erreur de payement alors que celui-ci a été correctement réalisé et débité de mon compte bancaire._br_
Merci pour votre réactivité. J’espère que la livraison va suivre rapidement._br_Bonne journée
Bonjour, le système indique que vous avez terminé le paiement.
L'expédition a été organisée pour vous, veuillez patienter.
Bonjour,_br_J’ai bien reçu l’imprimante._br_A très vite pour de nouveaux achats._br_Merci
Merci pour votre soutien à geeetech, bienvenue pour acheter à nouveau.
Bonjour sa commence a etre long ma commande part quand ? merci de votre reponse . commande NO:20230412153233184
Bonjour, merci pour votre patience et votre soutien avec nos produits. En raison de l'incertitude du transport, le délai de livraison a été retardé. En fait, bon nombre de nos colis de produits ont été expédiés de Chine il y a un mois. Il n'arrivera pas à l'entrepôt d'outre-mer avant fin mai et début juin, puis nous pourrons organiser la livraison pour vous. Si vous souhaitez un remboursement, veuillez contacter myorder@geeetech.com
Bonjour j'ai comande Le 9 avril et j'ai toujours rien reçu quand est que vous êtes sur d'en avoir en stock.
Bonjour, merci pour votre patience et votre soutien avec nos produits. En raison de l'incertitude du transport, le délai de livraison a été retardé. En fait, bon nombre de nos colis de produits ont été expédiés de Chine il y a un mois. Arrivera en entrepôt vers la fin mai ou le début juin. Si vous souhaitez simplement un remboursement, veuillez contacter myorder@geeetech.com
Bonjour,_br_J’ai commandé le 12 avril, l’alkaid était marquée en stock. Finalement, il faut attendre. Jusqu’à mi-mai, donc un mois d’attente. Maintenant que nous sommes mi-mai, il faut attendre début juin… ça suffit !!_br_Je souhaite être remboursé. A qui faut-il s’adresser ?
Bonjour, merci pour votre patience et votre soutien avec nos produits. En raison de l'incertitude du transport, le délai de livraison a été retardé. En fait, un grand nombre de nos colis de produits ont été expédiés de Chine il y a un mois. Arrivera en entrepôt vers fin mai ou début juin. Si vous souhaitez simplement un remboursement, veuillez contacter myorder@geeetech.com
Bonjour dans combien de temps il y aura du stock sur l'entrepôt français
Bonjour, début juin.
bonjour, je suis intéresser par ce modèle a partir de quand il y aura du stock sur entrepôt Français?
Bonjour, à la mi-mai.
Dear Sales team._br_ Where can I find spare FEP membrane ?_br_Also I had issue with the part on the resin tank that fix the FEP membrane. It's broken in many parts. For now the FEP film is fixed but it won't resist a unmount/remount._br__br_thanks
Hello， You can place an order on this link: https://www.geeetech.com/2pcs-a10pro-a10m-a20-a20m-a30pro-30x30x10mm-hotend-cooler-fan-p-1127.html and left a comment like “I need the Alkaid resin tank and FEP sheet" I will change the order to what you need. Best regards
Bonjour dans combien de temps ce sera livré en France. Cordialement
Bonjour, la région européenne est épuisée et nous ne pouvons pas organiser la livraison pour vous à temps. Nos produits arriveront à l'entrepôt français à la mi-mai. S'il vous plaît, attendez.
Hello. Are there any new firmware available for use with Chitubox 1.9.4 updates for this printer? Thanks.
Please send your requirements to myorder@geeetech.com and our customer service will send the firmware for you.
Bonjour j'ai commandé l'alkaid le 09/04/23 et je n'ai toujours rien reçu.
Bonjour, la région européenne est épuisée et nous ne pouvons pas organiser la livraison pour vous à temps. Nos produits arriveront à l'entrepôt français à la mi-mai. S'il vous plaît, attendez.
Dear friends,_br_I have a question - does Alkaid enable the RERF exposure test like other printers?_br_And one more request:_br_During operation of the GCW01, the UV LEDs stopped working. I tried to replace them with other ones but no luck. Would it be possible to send me a new PCB with UV diodes?
Hello, our staff will contact you to resolve the problem. Please check your email.
Hi,_br__br_Is this item in stock in Australia @ AU $145.62?
Hello, Alkaid still has a small amount of inventory in Australia.
Bonjour est ce que vous avez l'imprimante en stock en France et sinon combien de temps pour l'avoir
Bonjour, nous sommes en rupture de stock dans notre entrepôt européen, il faudra attendre encore un mois pour que le produit arrive à l'entrepôt français.
Bonjour j'ai effectué ma commande mais au moment de payer on me dit ça Consultez la méthode d'expédition, contactez le vendeur pour obtenir le prix du fret et payez (Expédition vers FR) que dois-je faire pour la livraison ? merci de votre réponse
Bonjour, veuillez envoyer vos questions à myorder@geeetech.com Notre personnel vous apportera une solution.
dommage j'ai reçu avec mon alkaid une clé usb non fonctionnelle
Bonjour, veuillez envoyer votre modèle d'imprimante et des photos des pièces endommagées à myorder@geeetech.com
Est ce que il y a de la résine fournie avec l'alkaid.
Bonjour, la résine doit être achetée séparément.
Hi, could anyone tell me what is meant by "Pre-order" in the description of the product? Does it mean that the product is not in stock or will it be shipped at usual within 24h?
Hello, our warehouse in Europe is out of stock. Products from other regions will be delivered normally.
Bonjour a vous, quand je vais dans mon panier une mention est indiqué que la livraison ne ce fait quand france, allemagne, italie, état uni, canada, je me situe entre la france et l'Allemagne, la livraison est elle également possible pour la Belgique ?._br__br_En vous remerciant d'avance pour vôtre réponse._br_
alkaid a actuellement une petite quantité de stock disponible. Si vous passez une commande maintenant, nous pouvons organiser la livraison pour vous.
peut on utilisé CURA comme slicer pour la ALKAID ? _br_
cura ne prend pas en charge ALKAID
I would like the firmware update that allows the use of Chitubox v1.9.4_br_
Hello, for any request, please email to myorder@geeetech.com
Hi, trying tu buy but, everytime i try to add to my cart (choosing "CA" as ship from, since i live in Canada) it says arrival notice and nothing happen...
This is because our Canadian warehouse "alkaid" is sold out. Check out other third-party sales platforms, such as banggood.
bonjour comment puis je contacter le vendeur de l'imprimante résine 3D ,cordialement Mr louvel
Bonjour, si vous avez des questions, veuillez envoyer un e-mail à myorder@geeetech.com
quelle slicer vaut t il utilisé.?
Il y a ce logiciel dans le fichier aléatoire de ChituBox
are there firmware and software updates available for this printer?
Please send your requirements to myorder@geeetech.com, our staff will send the documents to you.
is the power cable absolutely European. _br_I'm in Canada and we don't have this type of connection.
Hello, we will supply different power cables according to different overseas warehouses.
Ho, could you send me the firmware for Chitubox? Thanks a lot!
Please send your requirements to myorder@geeetech.com and our customer service will send the firmware for you.
Hello. Are there any new firmware available for use with Chitubox 1.9.4 updates for this printer? Thanks by advance.
Hello, we have sent the document to you by email.
I had a number of very successful prints, until the FEP was unfortunately punctured. I therefore tried to clean my vat; I used isopropyl alcohol, and the only other substance ever to touch it has been resin. The gasket was sticky to the touch, and one corner snapped off; I did NOT handle it with any degree of force. This seems to be a manufacturing fault with the gasket, as the tank itself is absolutely fine. I would like a replacement gasket; and also would happily purchase a spare vat or two, if the price is reasonable! ( UK )
Please place an order for this SKU: 800-001-0558， but write a comment ，need： resin box 39-001-0528 Pressure plate A: 39-001-0529 Pressure plate B: 39 001-0530 FEP release film: 46-001-0164
Just wondering if you will ever start selling spare parts for the alkaid? I would like to get some more vats and LCD projectors incase of vat leaks which I've had twice. Please any help would be greatly appreciated
Hello, we have sales, please send what you need to myorder@geeetech.com, our team will send you the correct product.
are there firmware and software updates available for this printer. I tried the latest basic version of Chitubox, but it crashes on opening a file. The old version supplied does not always write readable files for the printer
Hello, please check the email, we have sent the file for you!
I do not find software for the alkaid model on that site, unless it has another name. No idea what to download. Some software requires firmware updates but the alkaid model is not listed. Where can I get software for my model, either downloaded as a zip or a memory stick to replace the defective one. https://www.chitubox.com/zh-Hans/index has not been helpful for my model.
Hello, please check your email and check the file.
I do not see any software for the "alkaid" model on this site. https://www.chitubox.com/zh-Hans/index. I see firmware downloads for various models. I need a working memory stick for the model I bought. Either the stick or a place to download a zip or iso with compatible software for my model.
Hello, please check your email and check the file.
my software stick is corrupted according to windows. How do I get a replacement????
You can find what you need on this site. https://www.chitubox.com/zh-Hans/index
The software on the provided usb stick is corrupted according to windows 10 and windows 7. How do I get a new copy? Can I download the contents from somewhere?
Hello, here is the link to the slicing software: https://www.chitubox.com/zh-Hans/index
Where can I purchase a replacement FEP? Does the FEP frame come apart to just change the film or does it come as a pre-mounted unit?
hello, pls order this SKU: 800-001-0477 item, but write a comment for your order, machine model and product desired. we will send it to you .
Where can I purchase replacement lcd panels for this machine? My understanding is that they wear out after a period of time.
Hello, if necessary, you can place an order for this product (SKU: 700-001-1294) but write a comment for your order , need SKU: 800-001-0589 instead .
Thank you, what is the prices for the parts?
Hello, if necessary, please send an email to myorder@geeetech.com, we will solve it for you as soon as possible.