Hi Keith,
Thank you for your support,you can you can contact our technical support mailbox :support@geeetech.com orcreate a ticket on our official website, the ticket link is here:https://www.geeetech.com/index.php?main_page=ticket
To solve your problem more efficiently, please attach some
Pictures of the product to illustrate the issues, thanks for your
Cooperation, hope you have a good day.