Order issue

TheG · Post by **TheG** » Thu May 09, 2019 4:02 pm

Hi!

I've already bought 2 x Geeetech i3 Pro B, a Geeetech A10 and just ordered a Geeetech A30 over various channels and had no problems so far. Filament ordered through third party like amazon also always worked.

However, on the 2nd of January (!) I ordered 5 rolls of white PLA directly by contacting jocelin, as we are planning to expand our business with 3d printed products and wanted to test the supply chain before ordering larger batches.The bill was paid instantly but I never received the filament. Upon inquiry, jocelin said that something went wrong with the shipment and said she'll get a replacement shipment out. However, as it is the 9th of May now, I doubt I will ever receive it.

All E-Mails I've sent to jocelin and sales have not been answered for weeks and I can not reach anybody via Skype, which is the reason why I'm posting the issue on the forum to hopefully get a reply.

Invoice #: 1332
Invoice Date: 02 Jan 2019

Please just refund the amount I paid and I'll order my filament from amazon in the future.

Kind regards,
TheG

Post by **_kaktus_** » Sat May 11, 2019 6:07 pm

Hi.

This problem is very worrying.
But did you consider that Jocelin may have been absent from work for a long time for some reason?

I suggest you contact the email address: sales@geeetech.com

TheG · Post by **TheG** » Sat May 11, 2019 6:27 pm

Hi!

Yes, it did occur to me that she might be absent. That is why the last few weeks I've been writing to all other geeetech E-mail adresses I know of, including sales@geeetech.com

Post by **_kaktus_** » Sat May 11, 2019 8:08 pm

ok.

I asked a trusted person for help.
We will see how the case progresses.

Post by **Admin** » Mon May 13, 2019 9:30 am

I am so sorry, please tell me what is your order number?

TheG · Post by **TheG** » Tue May 14, 2019 3:25 am

Sorry, I do not have an Order Number, only the Invoice Number:
Invoice #: 1332
Invoice Date: 02 Jan 2019

TheG · Post by **TheG** » Tue Jun 11, 2019 5:23 pm

*sigh* Almost another month gone and I did not get any reply on the issue. Soon clocking in half a year for this issue, guys!

Post by **_kaktus_** » Wed Jun 12, 2019 9:31 pm

Hi.

I'm afraid in this case, I can't do any more. I am not a GT employee.

This situation puts the company in a very inappropriate light

This is a great shame for Getech Technology.

Post by **Admin** » Thu Jun 13, 2019 9:12 am

Hi，We checked your email address, but no info showing, we don't know where did you get? Could you share more info with us? Thanks

TheG · Post by **TheG** » Fri Jun 14, 2019 4:14 pm

Information was sent, received answer from Geeetech marketing

Let's see what happens...

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