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i3 pro w incorrect parts

Posted: Sun Jan 06, 2019 5:17 am
by trubbo

i recieved my 3d printer yesterday and began assembly on it today. during the assembly, i came across my z-axis couplers and found them to be incorrect. i require 2 5mm-8mm couplers, but had instead recieved 2 8mm couplers.

couple someone refer me to or provide contact information where i may get this matter resolved and have the inccorect parts replaced. i am very new to 3d printing and this website/company and don't know the best way to go about it.

thank you!!!

Re: i3 pro w incorrect parts

Posted: Sat Jan 12, 2019 1:43 am
by _kaktus_

Write a message, in case you made a purchase directly in GT.
Otherwise, contact your seller.

Present your problem. ;)