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printer will not work properly
Posted: Mon Feb 27, 2017 11:49 am
by chinosports
I was told to post the problem that i am having with my printer here. so here it is. It will not move up and down it will move back and forth. if I plug the up and down motors in to the back and forth spots on the board they work. I tried to do a software update it didn't help. any help THANKS
Re: printer will not work properly
Posted: Wed Mar 01, 2017 5:55 pm
by William
hi,I don't think it's the firmware's problem,maybe the hardware's problem.First of all,you should check your X axis motor's wiring connection.
Re: printer will not work properly
Posted: Thu Mar 02, 2017 9:25 am
by chinosports
Thanks for the reply. I have tried every thing. I was told to post here so the company didn't have to take care of defective product. Telling me to post here is easier the handling the problem. I have bought a new control board and it all works fine. not sure i would ever buy from this company again.
Re: printer will not work properly
Posted: Thu Mar 02, 2017 2:45 pm
by Cup
hi,if it's actually quality problem,the after-sale will send you a new one...
Re: printer will not work properly
Posted: Sat Mar 04, 2017 10:09 am
by chinosports
how do I get them to do that. That is what I would like a NEW ONE. or can i send it back and you can tack a look.