printer will not work properly

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chinosports
Posts: 3
Joined: Mon Feb 27, 2017 11:40 am

printer will not work properly

Post by chinosports » Mon Feb 27, 2017 11:49 am

I was told to post the problem that i am having with my printer here. so here it is. It will not move up and down it will move back and forth. if I plug the up and down motors in to the back and forth spots on the board they work. I tried to do a software update it didn't help. any help THANKS

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William
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Posts: 5130
Joined: Tue Jun 07, 2016 9:38 am

Re: printer will not work properly

Post by William » Wed Mar 01, 2017 5:55 pm

hi,I don't think it's the firmware's problem,maybe the hardware's problem.First of all,you should check your X axis motor's wiring connection.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

chinosports
Posts: 3
Joined: Mon Feb 27, 2017 11:40 am

Re: printer will not work properly

Post by chinosports » Thu Mar 02, 2017 9:25 am

Thanks for the reply. I have tried every thing. I was told to post here so the company didn't have to take care of defective product. Telling me to post here is easier the handling the problem. I have bought a new control board and it all works fine. not sure i would ever buy from this company again.

Cup
Posts: 123
Joined: Fri Jul 15, 2016 6:11 pm

Re: printer will not work properly

Post by Cup » Thu Mar 02, 2017 2:45 pm

hi,if it's actually quality problem,the after-sale will send you a new one... :D

chinosports
Posts: 3
Joined: Mon Feb 27, 2017 11:40 am

Re: printer will not work properly

Post by chinosports » Sat Mar 04, 2017 10:09 am

how do I get them to do that. That is what I would like a NEW ONE. or can i send it back and you can tack a look.

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