I3 Pro A continuously reboots when plugged into a pc

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Boycer
Posts: 4
Joined: Mon Apr 17, 2017 10:46 am

I3 Pro A continuously reboots when plugged into a pc

Post by Boycer » Mon Apr 17, 2017 10:58 am

Hi,
I have recently purchased an I3 Pro A and have been printing every day without problems, great experience. I have also purchased a Geeetech auto bed levelling prob (btouch) and need to modify the firmware. When I connect the printer via USB to my laptop ( windows 10) the printer continuously reboots. I can see and talk to the printer briefly until it reboots. Has anyone encountered this problem, any thoughts on the cause and soultuion.

Regards,
Boycer

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William
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Posts: 6339
Joined: Tue Jun 07, 2016 9:38 am

Re: I3 Pro A continuously reboots when plugged into a pc

Post by William » Wed Apr 19, 2017 10:21 am

Hi,there may be some problems in the firmware,or it has some bugs.Please re-install the lastest firmware about 3dtouch,and you can find it in this link:viewtopic.php?f=27&t=18263;
Besides,using the operation system of windows 7 will be more stable.
If it still don't work,please send some video about the deatil in this post then I can get it better.
Regards
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

Boycer
Posts: 4
Joined: Mon Apr 17, 2017 10:46 am

Re: I3 Pro A continuously reboots when plugged into a pc

Post by Boycer » Wed Apr 19, 2017 10:46 pm

Hi William,
thanks for the reply. Unfortunately I can't update the firmware due to the printer rebooting, I will take a video and post soon. In short the Printer reboots every 10sec. I have tried different usb cables, different usb ports, different computers all with the same result. I have also tried with the 240v power disconnected and it still reboots. Seems to be totally related to the usb port and some fault on the board or firmware. If I do attempt the firmware upload and it fails I have no way to bring it back.. I may have to look at buying a new mainboard (inside the 3 in 1 box), I assume its available as a spare?
Any other suggestions would be most welcome.

kind regards,

Richard

Boycer
Posts: 4
Joined: Mon Apr 17, 2017 10:46 am

Re: I3 Pro A continuously reboots when plugged into a pc

Post by Boycer » Tue Apr 25, 2017 10:54 am

An update for those that are interested.
It would appear the mainboard was faulty. I replaced it and everything is now working as expected, I have compiled and uploaded the firmware and I can now control the printer from my PC if required. The mainboard (Rev A) was an earlier one, it had plugs &sockets for the heaters rather than the terminals in the more recent ones (Rev A+ is on the board).

regards,

Richard

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William
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Re: I3 Pro A continuously reboots when plugged into a pc

Post by William » Thu Apr 27, 2017 5:00 pm

Boycer wrote:An update for those that are interested.
It would appear the mainboard was faulty. I replaced it and everything is now working as expected, I have compiled and uploaded the firmware and I can now control the printer from my PC if required. The mainboard (Rev A) was an earlier one, it had plugs &sockets for the heaters rather than the terminals in the more recent ones (Rev A+ is on the board).

regards,

Richard
Congratulations, and thanks for your feedback.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

ryvubo
Posts: 1
Joined: Mon Apr 26, 2021 4:56 pm

Re: I3 Pro A continuously reboots when plugged into a pc

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