Head cooling fan not spinning

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YvonGeee
Posts: 23
Joined: Thu Oct 03, 2019 7:20 pm
Location: Bretagne, France

Head cooling fan not spinning

Post by YvonGeee » Tue May 05, 2020 9:50 pm

Hello,

On my A20M: the 2 fans that are cooling the head (ones on the side) are ok.
The one that is cooling the output (one on the front) stopped working.

I checked with a 6V battery and the fan runs.

When I measure the voltage to the fan, it is zero when fan is off, then it sticks to 0.2V whatever level I send with the proper command.
So cabling is good, I triple-checked it.

I suspect Mosfet is dead, can you tell me where it is on the board and how to get a new one/reference?

Thanks in advanced,

Yvon

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William
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Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Head cooling fan not spinning

Post by William » Wed May 06, 2020 10:06 am

Hi,it is recommended that you replace the motherboard directly.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

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YvonGeee
Posts: 23
Joined: Thu Oct 03, 2019 7:20 pm
Location: Bretagne, France

Re: Head cooling fan not spinning

Post by YvonGeee » Wed May 06, 2020 4:43 pm

Thanks William.

This is less than a year old, how can I get one?

Thanks.

Yvon

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William
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Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Head cooling fan not spinning

Post by William » Wed May 06, 2020 5:31 pm

Hi,if your machine is still under warranty, you can contact the salesperson to replace it.
Or tell me to buy the platform, country, order number, and let my colleagues send you.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

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YvonGeee
Posts: 23
Joined: Thu Oct 03, 2019 7:20 pm
Location: Bretagne, France

Re: Head cooling fan not spinning

Post by YvonGeee » Thu May 07, 2020 2:46 pm

Hi,

I bought it on Amazon, France. On september 30th 2019.

Order# 406-3642553-1451569

Seller is GT-OFFICIAL EU

Thanks.

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William
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Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Head cooling fan not spinning

Post by William » Thu May 07, 2020 4:16 pm

Hi,you can burn the firmware again to see if a fan turns.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

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YvonGeee
Posts: 23
Joined: Thu Oct 03, 2019 7:20 pm
Location: Bretagne, France

Re: Head cooling fan not spinning

Post by YvonGeee » Mon May 11, 2020 10:03 pm

Just did it, stuck to 0.2V

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YvonGeee
Posts: 23
Joined: Thu Oct 03, 2019 7:20 pm
Location: Bretagne, France

Re: Head cooling fan not spinning

Post by YvonGeee » Thu May 14, 2020 3:11 pm

@William

What next you can propose?

Thanks.

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William
Site Admin
Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Head cooling fan not spinning

Post by William » Fri May 15, 2020 2:31 pm

Hi,you can contact the seller directly for replacement.
Or you can provide email for us to confirm.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

Paulinho
Posts: 2
Joined: Tue Aug 11, 2020 4:18 am

Re: Head cooling fan not spinning

Post by Paulinho » Tue Aug 11, 2020 4:24 am

Buenas tardes amigos yo también tengo el mismo problema que tu as podido soluciona?
Good afternoon friends, I also have the same problem that you have been able to solve?

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