How is this company still in business

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jamb84
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Joined: Fri Jun 08, 2018 8:38 am

How is this company still in business

Post by jamb84 » Thu Jun 14, 2018 10:18 am

I am struggling to understand how a business that doesnt respond to emails or skypes from customers whos orders havent been shipped is still around. I have a chunk of stuff ordered and paid for, including express shipping, that after a week is still in “processing” status. Ive sent 2 emails and ive tried to contact both skype contacts to no avail. Absolutely fuming.

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Admin
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Joined: Wed Nov 30, 2011 9:49 am

Re: How is this company still in business

Post by Admin » Thu Jun 14, 2018 2:12 pm

Sorry for the inconvenience, which platform did you order from?

jamb84
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Joined: Fri Jun 08, 2018 8:38 am

Re: How is this company still in business

Post by jamb84 » Thu Jun 14, 2018 3:33 pm

Sorry. I don’t really understand the question. I ordered directly from the online store on the geeetech website at https://www.geeetech.com/.

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Admin
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Re: How is this company still in business

Post by Admin » Thu Jun 14, 2018 3:54 pm

jamb84 wrote:
Thu Jun 14, 2018 3:33 pm
Sorry. I don’t really understand the question. I ordered directly from the online store on the geeetech website at https://www.geeetech.com/.
What's your email and order number, please?

jamb84
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Joined: Fri Jun 08, 2018 8:38 am

Re: How is this company still in business

Post by jamb84 » Thu Jun 14, 2018 4:48 pm

I will pm the details. Of all the threads on here of people complaining about the service and lack of email responses etc I am yet to see any kind of explanation for the issues. Every time their issue just gets dealt with but there is never a proper explanation of why this company fails to answer its customers.

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Alienmoon
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Location: Othalla

Re: How is this company still in business

Post by Alienmoon » Tue Sep 18, 2018 10:01 pm

@jamb84

I would like to point out that when you order from the actual GEEETech.com website, the tracking number can take up to 2-3 days to appear in the system.

I would also point out when you order from the GEEETech.com website, your items are travelling from over Sea's and once the items reach your home country, the Parts can be held up in the Customs section,... once they have gone through customs and have been handed over to the post office (If you live in the UK, like me) then the items should be with you within a few days.

If you like in the UK, some of my over sea's items have been helped up to a month, at times and at this point the tracking will not be updated, until it moves again,... and may I remind you, this is no Fault of GEEETech.

If you do live in the UK, you can also try posting your tracking number into the Royal Mail tracking and not the DHL, DHL job is over, once it's been handed to the country it's to be delivered in.

I wish you luck.

P.S
I've never had an issue with GEEETech, If I do, I talk to Arron who is part of the Support team,... Arron, as always helped me in many ways, he is very polite and will do what he can to help you with any problem with your printer.

If you read this Arron,... Thank You, for all your Help,... You are a credit to GEEETech.com

Regards
Gary.
I Want To Believe

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