Geeetech

This is the part that lost a post and cracked in half.

I bought it off your website.
What happen to the other emails I sent to After-sales Service?

Order NO:20150912142932263
Unassembled-Geeetech i3 pro C dual extruder 3D printer
Nozzle Size: 0.4mm
Filament material: PLA
Filament size: 1.75mm
Acrylic colors: black

I have a Pro C with a metal MK8 Dual extruder holder. The extruded x axis carrier broke in half and I want it replaced.

Customer Service claims - We will reply your email within 24 hours! 7 days a week, 365 days a year support! We take customer service seriously and want you to be 100% happy with your shopping experience.

Who do I contact since customer service has not responded to any of my emails.

Signed
Not Happy